91福利社

E. Compliance and Oversight

E1 – Trust oversight of the 91福利社

This protocol explains how the Trust oversees the way in which the Executive Board manages the 91福利社's day-to-day operational affairs. It is concerned with oversight of business processes and compliance with regulatory and legal requirements (rather than the performance of 91福利社 services).

E2 – Investigations

This protocol explains the 91福利社 Trust's powers to obtain information from the 91福利社 and to investigate specific activities and actions of the 91福利社 Executive Board.

E3 – Complaints framework

This protocol sets out the 91福利社's complaints framework. It consists of the overarching framework, and associated procedures for handling complaints in respect of various areas of the 91福利社's operations. These procedures are:

  1. Editorial complaints and appeals procedures
  2. Fair trading complaints and appeals procedures
  3. Television Licensing complaints and appeals procedures
  4. General complaints and appeals procedures
  5. Complaints about the application of allocation criteria to party political broadcasts, party election broadcasts and referendum campaign broadcasts
  6. Complaints about Handling and complaints about the Trust, Trustees or Trust Unit.

 

E3 – Complaints framework procedures

No. 6: Digital switchover help scheme complaints and appeals procedures - this procedure has now been removed, as digital switchover is complete.
Gweithdrefn rhif 6: Gweithdrefnau Cwynion ac Apeliadau y Cynllun Cymorth i Drosglwyddo i Ddigidol - Gweithdrefnau cwyno am y cynllun cymorth i drosglwyddo i ddigidol 鈥� mae鈥檙 gweithdrefn hon wedi ei dileu gan fod y trosglwyddo i ddigidol wedi ei gwblhau

E4 – Freedom of Information Act – Section 36 decisions

This protocol explains the process the 91福利社 will follow when considering whether it will apply Section 36 of the Freedom of Information Act 2000.

E5 – Legal proceedings and signing authority

This protocol explains the responsibilities and procedures for signing deeds and other documents on behalf of the 91福利社. It also explains the authority to institute or defend proceedings on behalf of the 91福利社 and to protect the 91福利社’s intellectual property.