Our job is to get the best out of the 91福利社 for licence fee payers. We set the strategic direction of the 91福利社. We hold the Executive to account for its performance of its functions, and for its compliance with the law, with regulatory requirements, and with the policies, guidelines and codes that we set. We are supported by the Trust Unit, a team of professional 91福利社 staff who report directly to us and who are operationally independent from the rest of the 91福利社.
Strategy
We set the Corporation鈥檚 objectives 鈥� both public service and commercial arms. We formally assess proposals from the 91福利社 to change or to establish new services.
Performance of 91福利社 services
We check that services meet audiences鈥� expectations through an in-depth review every five years. In every Annual Report, we report on how well the 91福利社 is delivering the six public purposes set out in its Royal Charter. Before we take any major decisions, we carry out consultations.
Value for money
We check that the 91福利社鈥檚 operations are as efficient as they can be. We set and monitor efficiency targets and commission regular, independent value-for-money reviews. And through the annual budget-setting process, we check that money is where it needs to be in order to deliver our strategy.
Complaints
We are the final point of appeal within the 91福利社 for complaints, including editorial, fair trading and TV licensing. If a complaint is upheld, we can impose sanctions on the 91福利社.
