Episode details
Radio Humberside,1 min
Is AI the answer to shorter queues at the doctors?
Available for over a year
An artificial intelligence receptionist named Emma has been introduced at a North Lincolnshire GP practice to cut call waits but not everyone wants to talk to her. The Kirton Lindsey & Scotter Surgery introduced the advanced technology in November, tasking her with answer calls, collecting information and prioritising appointments.
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