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JVS: Consumer Champion

Jonathan Vernon-Smith tackles your consumer problems. Hear the full case, from start to finish.

Three Counties Radio,19 episodes

Episodes

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The fake son who scammed almost £1,000 from mum
When Karen realised what had happened, she struggled to get help from her bank.
30 Oct 2026,11 mins
Elderly couple handed £27,000 electricity bill
The couple were told debt collectors would be brought in if they didn’t pay.
21 Oct 2026,10 mins
Stuck on a petrol blacklist
Stephen was left unable to fill up after he bought a second-hand car.
12 Oct 2026,6 mins
Bev’s botched bed delivery
A team left mud in the house, a damaged hallway and the bed at the bottom of the stairs.
17 Aug 2026,9 mins
No sign of £35k for Dad’s car after four years
Christine approached a dealer to sell the classic car after her father died in 2022.
06 Aug 2026,16 mins
Sofa, not so good
Andrew got little comfort from the response to his sofa coming apart at the seams.
14 Jul 2026,12 mins
Who bought garden furniture on Sylvie’s account?
Sylvie was “horrified” when someone else spent more than £200 of her money.
04 Jun 2026,7 mins
Ant infestation left a mother in ‘despair’
Nicola & her children had been living with the ants for a year before asking JVS for help
20 May 2026,14 mins
Small print, big problem
Rita’s son found out the hard way why you should always check the Terms and Conditions.
23 Apr 2026,8 mins
The ‘foreign body’ in David’s breakfast
David got a nasty surprise when he was helping himself to some porridge oats.
30 Mar 2026,9 mins
‘I think I’ve been arrested over a sandwich’
Things escalated on a flight to Turkey when a passenger sent back a “soggy” tuna bap.
18 Mar 2026,20 mins
Holiday apartment ‘riddled with flies’
A trip to Lanzarote left “children in tears” after a string of accommodation problems.
04 Mar 2026,12 mins
Concert ‘like something from The Benny Hill Show’
A venue failed to deliver premium extras when VIP access turned into “a free for all”.
23 Feb 2026,7 mins
Is this online seller operating a scam?
Lea’s son was sent four pages of cooking instructions instead of a VR Headset.
16 Feb 2026,11 mins
Expecting us to pay for scaffolding we never had
Alison got nowhere challenging her unexpected bill until JVS got on the case.
09 Feb 2026,7 mins
Is it littering?
Cathy discarded a banana skin - should she be fined?
02 Feb 2026,13 mins
The £4588 parking charge
JVS tackles a parking charge which left a listener thousands of pounds out of pocket.
02 Feb 2026,15 mins
Hotel nightmares
Vicky shared her hotel bed with some unwelcome visitors.
02 Feb 2026,11 mins
A missing laptop
Stephen ordered a laptop, but was delivered a child's toy and a pair of socks.
02 Feb 2026,7 mins

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JVS: Consumer Champion

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