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Most of the world鈥檚 call centres are based in India and the Philippines, but major hubs are also on the rise in other regions - especially in Latin America. In countries like Colombia, Brazil and Mexico, thousands of young people work in this industry to earn money while they鈥檙e studying. They mainly answer customer services calls coming from the US, trying to solve their problems and dealing with a lot of frustrated customers - all in their second language.

91福利社 Mundo reporter Santiago Vanegas Maldonado, who鈥檚 based in Miami, explains why this industry is growing so much in Latin America - and how it鈥檚 affecting the local economy. Plus we hear from people who鈥檝e worked in call centres to find out what it鈥檚 like.

Instagram: @bbcwhatintheworld
Email: whatintheworld@bbc.co.uk
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Presenter: Hannah Gelbart
Producers: Santiago Vanegas Maldonado, William Lee Adams and Chelsea Coates
Video producer: Baldeep Chahal
Editor: Verity Wilde