91福利社

It's a year since the 91福利社 introduced an improved complaints procedure. And the 91福利社 Trust, which exists to protect the licence fee payers' interests, has just reported back on the new system. Their public consultation shows that most people now think the system is working well. But some Feedback listeners still think there's room for improvement. Roger Bolton speaks to 91福利社 Trustee Richard Ayre, who is in charge of reviewing the complaints procedure.

And Richard Ayre gives the 91福利社 Trust's view on the 91福利社's failed Digital Media Initiative (DMI). While we were off-air, the 91福利社 announced that it was scrapping DMI after spending 拢98 million pounds on the five-year digital archiving project, a sum amounting to almost 700,000 licence fees.

Plus, which programme is sending feline Feedback listeners into a frenzy? Roger speaks to renowned wildlife sound recordist Chris Watson about this pressing issue.

And could you be our Tweet of the Week? We know you're the best radio reviewers around so we'd like you to tweet us on @bbcr4feedback with your most poetic, heartfelt, heated, and inventive reviews of 91福利社 Radio, programmes and policies in 140 characters. If yours is selected as a Tweet of the Week you will win.absolutely nothing, except the undoubted admiration of other listeners, and our undying gratitude of course.

Producer: Will Yates
A Whistledown production for 91福利社 Radio 4.