Parental controls

How do I use parental controls on the mobile/tablet app?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

How do I use parental controls on the mobile/tablet app?

Setting up a parental lock is the best way to control what your children have access to on 91�� iPlayer. Click on the relevant question to find the answer you're looking for:

How do I set up the lock?
How do I turn off the lock?
How can I change the PIN or password?
What if I forget my PIN or password?
What are the terms and conditions for using the lock?

The parental guidance lock can also be used to prevent a child easily accessing an adults profile from their own. For more information on this, have a look here: Can I stop my child from accessing my profile on the 91�� iPlayer mobile/tablet app?

How do I set up the lock?

Tap Settings (cog icon on the top right of the homepage) > Parental Controls and then tap Enable parental controls. Then:

Choose and enter a four-digit PIN, then choose and answer a secret question, then tap 'Activate.'
On the next screen, choose where you would like to use Parental Controls on the app:

How do I turn off the lock?

Tap Settings (cog icon on the top right of the homepage) > Parental Controls
Enter your PIN to be taken to the Parental controls menu
Un-tick 'Enable parental controls' to switch off parental controls altogether. You can also choose to have the PIN only for age-restricted programmes, or for switching between profiles.

How can I change the PIN or password?

Tap Settings (cog icon on the top right of the homepage) > Parental Controls > PIN Settings
Enter your four-digit PIN
Tap 'PIN and secret question' and make your required changes
Tap Save

What if I forget my PIN or secret answer?

If you forget your PIN, you can use your secret question to gain access to the parental controls settings in the app. Just tap Settings (cog icon on the top right of the homepage) > Parental Controls > Forgot PIN?

Enter your secret answer then make the changes you'd like. Tap Save when finished.

If you forget your secret answer, choose Forgot PIN? then Forgotten answer? and follow the steps on screen. You can change the lock settings via one of the following methods, depending on the device:

Android or Amazon Fire
Go to Settings > Apps > 91�� iPlayer > Storage and select the ‘Clear Data’ or 'Clear Storage' option. This should reset your parental controls, so you can set up a new PIN and secret question/answer.
iOS
You'll need to remove and then reinstall the 91�� iPlayer app via the Apple App Store in order to reset parental controls.

With both methods, you will lose any downloaded content in the app.

Will the lock work on my downloads?

Yes, absolutely – guidance information is displayed for all programmes in the app.

What are the terms and conditions for using the parental guidance lock?

If you permit a child to use your device, you are solely responsible for determining whether the 91�� content is appropriate for that child to view. The 91�� parental guidance lock provides a way to help you control how guidance-labelled 91�� content may be played on your device. If you turn on the parental guidance lock, the app will not be able to access guidance-labelled content unless you type in your password or PIN.

Using the website on your mobile or tablet? Follow the steps on this page: How do I use the parental guidance lock on the website?

Anonymous (not verified) 03 October 2019

How do I use parental controls on the TV app?

Anonymous — Thu, 03 Oct 2019 13:50:44 +0000

How do I use parental controls on the TV app?

Setting up a parental lock is the best way to control what your children have access to on 91�� iPlayer. Click on the relevant question to find the answer you're looking for:

How do TV parental controls work?
How do I set up the lock?
How do I turn off the lock?
How can I change the PIN or password?
What if I forget my PIN or password?
What are the terms and conditions for using the lock?

Using Sky, YouView or Apple TV? Visit the following page for information on using their parental controls: How do I use parental controls on Sky, YouView or Apple TV?

How do TV parental controls work?

The parental controls set on the iPlayer TV app for smart TVs, games consoles and set-top boxes is specific to that device and not linked to your 91�� account or to the mobile/tablet app or website.

How do I set up the lock?

Open the 91�� iPlayer app on your TV and head to the menu on the left-hand side. Choose Settings then Parental controls.
Select Parental Controls to head to the set-up screen. Create your PIN or password. Once you've done this, select OK. You'll be asked to confirm that it's correct.
On the next screen, check your details and confirm.

How do I turn off the lock?

Select Settings > Parental Controls
Choose Parental Controls (this will show as 'ON')
In the next screen, enter the PIN or password you set when you created the lock, then click OK

How can I change the PIN or password?

Select Settings > Parental Controls
Choose Change PIN or Password
You'll need to enter the current PIN or password, then click OK
From here, you can create a new PIN or password, then click OK

What if I forget my PIN or password?

You'll need to remove the parental guidance lock and then set it up again from scratch. To remove the lock if you've forgotten your PIN or secret answer:

Head to Settings and select Parental Controls
The Parental Controls toggle will be switched on (pink with a tick)
On your remote, press right, right, right, right, up, up, up, up (four each way)
The Parental Controls will now be cleared and will show with the toggle switched off.

Using Sky, YouView or Apple TV? Visit the following page for information on using their parental controls: How do I use parental controls on Sky, YouView or Apple TV?

What are the terms and conditions for using the lock?

If you permit a child to use your device, you are solely responsible for determining whether the 91�� content is appropriate for that child to view. The 91�� parental guidance lock provides a way to help you control how guidance-labelled 91�� content may be played on your TV. If you turn on the parental guidance lock, your device will not be able to access guidance-labelled content unless you type in your password or PIN.

Anonymous (not verified) 03 October 2019

What are Parental Controls?

Anonymous — Thu, 03 Oct 2019 13:50:44 +0000

What are Parental Controls?

Parental controls restrict access to programmes which display a guidance warning to ensure younger audiences can’t access inappropriate content. Setting up a parental PIN or password is the best way to control what your children have access to on 91�� iPlayer.

For information on setting up, switching off or resetting parental controls, select the link for the device you're using from the bottom of this page.

If a programme has been flagged with guidance, it will feature a clear label and a ‘G’ symbol.

On the mobile/tablet app, the label will appear on a bar at the top of the episode.

The parental controls on the mobile/tablet app and website use a four-digit PIN to control access to guidance-labelled content. On the TV app, users and choose either a PIN or password. When parental controls is turned on, you'll be asked to set a PIN or password. You'll need to enter this to view guidance-labelled content.

What are guidance labels?

Guidance labels let viewers know when content may be unsuitable for younger audiences (e.g. violence, sex, drug use or strong language) or when it may be harmful to some viewers (e.g. containing flashing images). Guidance labelling is usually used for television programmes that were broadcast after the TV watershed (9pm).

If your child has signed in to their own children's account, they'll see a different version of the 91�� iPlayer homepage. This means your child will only see programmes and images that are suitable for them on the 91�� iPlayer homepage.

How do I use parental guidance on my device?

Have a look at our parental guidance pages for advice on how to set up, reset, or turn off the parental guidance lock on your device:

Anonymous (not verified) 03 October 2019

How do I use parental controls on the website?

Anonymous — Thu, 03 Oct 2019 13:50:44 +0000

How do I use parental controls on the website?

Setting up a parental lock is the best way to control what your children have access to on 91�� iPlayer. Click on the relevant question to find the answer you're looking for:

How do I set up the lock?

If a programme has been flagged with parental guidance, it will feature a clear label and a G symbol. Look out for a red G towards the bottom left.

Hit the Play button and, when prompted, click Turn On PG Lock.
Choose and enter a four digit PIN and press Play.

Your PIN is now set. Next time you try to watch something that we've suggested isn't suitable for kids, you'll see a message explaining why, and you'll have to enter your PIN before you watch.

You can also set the lock via the Parental Controls page.

You'll need to make sure cookies are enabled on your browser so that the 91�� iPlayer website can remember your parental controls settings. You can find more information about cookies on the Using the 91�� website.

How do I turn off the lock?

Click play on any programme with a guidance label, then select the Manage your lock option.
You'll be brought to the Parental Controls page where you can select Turn off PG Lock.
Enter your PIN and select Unlock. All programmes will now be unlocked.

When you want to switch the parental lock back on again, head to the Parental Controls page to manage your lock.

What if I forget my password (or don't remember setting up a lock)?

If you forget your password or PIN or you believe you never set up a lock to begin with, you will need to clear your browser history. If you're not sure how to do this, read the How do I clear the cache? page which explains how to clear your browser history.

How do I change the lock's password or PIN?

To change your lock's details, you will need to delete the cookies from your browser (check the How do I clear the cache? page if you're not sure how to do this), then set up a new parental guidance lock from the Parental Controls page.

What are the terms and conditions for using the parental guidance lock?

If you permit a child to use your device, you are solely responsible for determining whether the 91�� content is appropriate for that child to view. The 91�� parental guidance lock provides a way to help you control how guidance-labelled 91�� content may be played on your device. If you turn on the parental guidance lock, your browser will not be able to access guidance-labelled content unless you type in your password or PIN.

Anonymous (not verified) 03 October 2019

How do I use parental controls on Sky, YouView or Apple TV?

Anonymous — Thu, 16 Apr 2020 09:15:02 +0000

How do I use parental controls on Sky, YouView or Apple TV?

Sky

Sky On Demand
Sky uses its own parental controls for their on demand catch-up service, so you'll need to contact them if you have an issue with the lock when watching 91�� programmes on their service: Sky support.
91�� iPlayer app via Sky
If you're using the 91�� iPlayer app on a Sky Q device, follow the steps in the following page: How do I use parental controls on the TV app?

YouView

YouView uses its own parental controls for every service they provide including 91�� iPlayer, which means you'll need to contact them if you have an issue with the lock when using 91�� iPlayer on their service: YouView support.

Apple TV

Go to Settings on your Apple TV
Click General, then Restrictions
Set Restrictions to On
Enter and confirm a four-digit passcode
Under TV Shows > Restrict TV, select the relevant setting for you

Check the Apple Support website for further advice on setting restrictions: Restrict access to content on Apple TV

Anonymous (not verified) 16 April 2020