Signing in

How do I sign in to 91�� iPlayer on my computer, mobile or tablet?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

How do I sign in to 91�� iPlayer on my computer, mobile or tablet?

On the website

Click on Sign In at the top left, next to the 91�� logo
Enter your email address. This will be the email that was used when you created your account.
Enter your password. If you've forgotten your password, you can choose to sign in via a link sent to your email address, or you can select 'More help signing in' for further help.

On the mobile or tablet app

You'll be asked to sign in as soon as you open the app. So first, tap Sign in.
Type in the email address and password you set up for your 91�� account.
Tap Sign in. You're good to go!

What if I don't have a 91�� account?

You can register a 91�� account now. It’s quick, free and easy and means you can sign in across the 91��, add programmes for later, get personalised recommendations and pick up watching programmes where you left off across your devices.

Where can I get help with my 91�� account?

If you're having trouble signing into your 91�� account, or if you need to update your personal details or settings, head to the Using the 91�� website pages for help.

Signing into 91�� iPlayer on a TV? Check the How do I sign in to 91�� iPlayer on my TV? page for a step-by-step guide including where to enter the activation code.

Trying to sign out remotely? Have a look here for more info: Can I sign out remotely?

Anonymous (not verified) 03 October 2019

Why isn't sign-in available on my TV?

Anonymous — Thu, 03 Oct 2019 13:42:28 +0000

Why isn't sign-in available on my TV?

In order to be able to sign in, there are certain security standards that need to be met by your TV. Software and technology vary greatly across different TVs, models and manufacturers and not all TVs use the same standards.

Because of this, sign-in isn't available on all TVs.

Sign-in is available on my TV, where can I get help signing in?

Check this page for a step-by-step guide on signing in on your TV, including where to enter the activation code: How do I sign in to 91�� iPlayer on my TV?

We're aware of some reports from viewers stating they have nowhere to enter the code when trying to sign in on a TV. Whilst this is currently under investigation we do have advice on the above page to help you complete this process.

Anonymous (not verified) 03 October 2019

Why must I sign in to a 91�� account to use 91�� iPlayer?

Anonymous — Thu, 03 Oct 2019 13:45:00 +0000

Why must I sign in to a 91�� account to use 91�� iPlayer?

Without signing in, you won't be able to play programmes or choose to benefit from the personalised features that 91�� iPlayer offers including adding programmes for later, getting personalised recommendations, and picking up where you left off across your devices.

We need to understand more about what people are watching to ensure we are providing something for everyone. Up until now we could only tell how many people used 91�� iPlayer, but having more data like age, gender and location will ensure we’re better serving all our audience. We share some of your personal information with TV Licensing to check if you are using 91�� iPlayer and to keep their database up to date.

Want to know more?

Read about how we use your information on the 91�� privacy promise page
Read our About the 91�� blog: The next stage of a more personal 91�� for everyone to know more about why you have to sign in

You won’t have to sign in every time you visit 91�� iPlayer as you should stay signed in for two years on each web browser or app. Having trouble staying signed in? Check our Why do I have to sign in every time I use 91�� iPlayer? page for advice.

If you need some help creating an account, visit the Using the 91�� website. For help signing in, check:

Anonymous (not verified) 03 October 2019

Why do I have to sign in every time I use 91�� iPlayer?

Anonymous — Thu, 03 Oct 2019 13:45:00 +0000

Why do I have to sign in every time I use 91�� iPlayer?

Having trouble staying signed in on your TV? Head to our Why do I have to sign in to my TV every time I use 91�� iPlayer? page.

If you're being asked to sign in to your 91�� account each time you use 91�� iPlayer, it's most likely because cookies are switched off on your browser or device.

Like most other websites, we use cookies - small text files stored on your computer, mobile or tablet - to recognise that you’re signed in and remember your preferences. If you turn off cookies on your browser or on your mobile or tablet:

You won't be able to register or sign in to the 91�� (so be sure to enable cookies on your browser, first)
You'll be signed out of your 91�� account, so you'll have to sign back in the next time you visit

So if you've chosen to block third-party cookies on your browser and want to avoid problems using your 91�� account, make sure to set exceptions for bbc.co.uk, bbc.com and account.bbc.com.

Head to the How can I change my 91�� cookie settings? page to make sure our Functional and Performance cookies are switched on.

Remember, if you delete your cookies, clear the cache on your browser or device, or use private browsing (sometimes known as 'incognito' browsing), you’ll be signed out of your 91�� account. So you’ll have to sign back in the next time you visit.

Read more about cookies and how we use them across 91�� Online on the Using the 91�� website.

Anonymous (not verified) 03 October 2019

What should I do if I can't get signed in?

Anonymous — Thu, 03 Oct 2019 13:45:45 +0000

What should I do if I can't get signed in?

Visit the Using the 91�� website for lots of advice if you're having trouble signing in.

Here are some direct links:

Anonymous (not verified) 03 October 2019

How do I sign in to 91�� iPlayer on my TV?

Anonymous — Thu, 03 Oct 2019 13:46:29 +0000

How do I sign in to 91�� iPlayer on my TV?

Before you start.

Make sure you've got:

A 91�� account. You can use your existing one. If you don’t already have one you can register by going to bbc.com/register.
A second device such as a mobile, tablet, computer or laptop*. This is where you'll enter the code shown on your TV.

*No second device, such as a phone, tablet or computer? Have a look here.

On your mobile, tablet or computer, please sign in to your 91�� account on the website to make sure that you know your sign-in details. If you've forgotten your password, you can reset it here: I've forgotten my password.

Ready? Here's what you need to do.

Open the 91�� iPlayer application on your TV. You'll see the sign in screen. If you need to change the language, select the speech bubble on the top left.

If you're already signed in to an account and want to add another user, head back to the Select who's watching page by selecting the name on the top left of the menu. On the 'Select who's watching' page, choose Add adult.

Use your phone or tablet camera to scan the QR code, or open your browser and head directly to the website.

Once on the website, you'll see a screen asking you to enter the code shown on your TV. Enter the activation code that appears on your TV screen, then select Sign in on your TV.

Once the code is entered, you'll be asked to confirm your account details. Enter your email address and password and select Sign in. You'll see confirmation that the details have been accepted.

Wait a few seconds for your TV to catch up, and then you're done! You're now signed in on your TV.

Signing in using your TV remote

When you choose this option, you will be asked to enter your email address. When this is accepted, you can choose to either sign in using your password, or to have a one-time link emailed to you.

Here are some things to be aware of:

If you don’t use the activation code, it will expire after 60 minutes so you'll need to start again.
Only one person can use the activation code. If two or more people try to use the same code, it won’t work.
If you would like to add another adult to iPlayer on the TV, they will need to sign into their own 91�� account on the website, then follow the TV steps.
If the website advises that you're signed in, but your TV doesn't change, or it asks you to sign in again, please run through our TV troubleshooting steps as these may help.
Sign-in isn't available on all TVs. That's because of variations in software and technology. We've got more information about this in the Why isn't sign-in available on my TV? page.
If you want to sign in on more than one TV, follow the same procedure with those devices. You'll be given a code linked to that particular device. You can sign in to as many TV devices as you need.

What if I don't have a mobile, tablet or computer?

If you don't have a smart phone, tablet or computer, it is still possible to use 91�� iPlayer on your TV. You'll need to have access to a telephone (this doesn't need to be a smartphone - a regular telephone will do). Minicom facilities are also available if you have a speech or hearing impairment.

Follow these steps:

Open the 91�� iPlayer application on your TV.
On the sign in-screen, select 'Sign in using your TV remote.'
On the bottom right, select 'Use a telephone or minicom'
Follow the on-screen instructions to get access to 91�� iPlayer.

Please note this option is only available for connected TV devices.

Anonymous (not verified) 03 October 2019

Why do I have to sign in to my TV every time I use 91�� iPlayer?

Anonymous — Thu, 03 Oct 2019 13:47:06 +0000

Why do I have to sign in to my TV every time I use 91�� iPlayer?

Some TVs may sign users out of their 91�� account which means they have to sign in again each time they use 91�� iPlayer. This appears to be caused by a device storage problem on the TV, which clears out the stored sign-in data automatically.

If you're experiencing this behaviour, please check to see if a firmware/system update is available for your TV. You can usually check for updates in the Settings menu of your TV, usually under 'system,' 'update' or 'firmware.' If you're unsure, contact your TV's manufacturer or check the TV manual.

Experiencing this issue on a Samsung TV? The following page may help: Why do I need to sign in each time on my Samsung TV?
Experiencing this issue on your computer, laptop, mobile or tablet? Check the Why do I have to sign in every time I use 91�� iPlayer? page.

Anonymous (not verified) 03 October 2019

What happens if I opt out of 91�� iPlayer cookies?

Anonymous — Thu, 03 Oct 2019 13:50:03 +0000

What happens if I opt out of 91�� iPlayer cookies?

91�� iPlayer uses cookies to help give you a personalised experience. Cookies help us remember the settings you choose across the 91�� website, such as your sign-in details and whether or not you've set up a Parental Guidance Lock.

To make sure your 91�� cookies are switched on and to find out more about how we use cookies across the 91�� website, head to your 91�� account settings:

Click on your name or username at the top of the page (next to the 91�� logo)
Click Continue to settings and then confirm your sign-in details
Go to the Privacy and cookies tab
Scroll down and click on Change your cookie settings here

If you opt out of 91�� cookies, here’s what will be affected…

Staying signed in
We won't be able to remember that you've signed in, or what your sign in details are. That means you'll have to sign back in to your 91�� account each time you access the 91�� website.
Your Added list
This won’t work if you’re not signed in. If you are signed in, your Added list will work but recent additions may not appear immediately.
Your location
We may not be able to remember the location you've set. This means you might not see the programme you're expecting when you watch live streams, such as your local news, and the TV schedules won't show the schedule for your area.
Parental Guidance Lock
You won’t be able to set the Parental Guidance Lock and a pop-up will appear on every programme with a Guidance label asking you to confirm you’re 16 or over.
TV licence setting
We won't be able to remember that you've said you have a TV licence, so you'll be asked every time you watch a programme on 91�� iPlayer. (Please remember that you must have a TV licence to watch on-demand programmes as well as live streams.)

Anonymous (not verified) 03 October 2019

Can I have more than one user signed in on my TV?

Anonymous — Thu, 03 Oct 2019 13:50:44 +0000

Can I have more than one user signed in on my TV?

Yes, on most TVs you can. Each user will need to have their own 91�� account registered under their own email address.

To sign in an additional user:

Open the 91�� iPlayer TV app. If you're already in the app and using iPlayer, select your name on the top left to be taken to the account screen
On the 'Select who's watching' screen, select Add child or Add adult
A new adult user will have to sign in at bbc.com/tvcode using their own 91�� account details.
Once the new user has signed in using their own 91�� account login info, they can enter the code shown on the TV screen. After a short time, they will be logged into iPlayer on the TV.

You can see the names of everyone signed in on your TV on the Select who's watching page.

How will I know who is signed in on my TV?

Each time you launch the app, you'll be asked to select who's watching. When in a profile, the signed-in user’s display name will appear on the top left corner, at the top of the menu.

I don't have the 'Add a user' option

Not all TVs will have the option to add multiple accounts. This is because software and technology vary greatly across different TVs, models and manufacturers, and not all TVs have the same capabilities.

If you can't see the 'Add adult' option, you can either continue with the account that is signed in, or remove that account and sign in as a different user.

How do I sign out of an account on my TV?

To sign out of an account on your TV, head to the 'Select who's watching' page, choose the account you wish to remove and select 'Remove' underneath.

Child profiles can't be removed in this way as they are connected to the adult account. To remove child profiles from your account, have a look here: Remove a child profile

For more information and help with signing out, have a look here: How do I sign out of 91�� iPlayer on my TV?

Anonymous (not verified) 03 October 2019

How do I sign out of 91�� iPlayer on my TV?

Anonymous — Thu, 05 Oct 2023 11:05:03 +0000

How do I sign out of 91�� iPlayer on my TV?

To sign out of your 91�� account on the iPlayer TV app:

Open the 91�� iPlayer app on your TV, games console or connected TV device
On the 'Select who's watching...' page, scroll to - but don't select - the account you'd like to sign out of
Scroll down to 'Remove' underneath the name and select. Confirm the removal when prompted

When you sign out, the account plus any child profiles attached to it, will be removed. If you sign back in, these will re-appear.

Child profiles can't be removed separately as they are connected to the adult account. To remove child profiles from your account, have a look here: How do I delete a child profile?

Can I sign out remotely?

Yes you can! You'll need to sign into your account on the 91�� website and head to your account settings. In the 'Security and privacy' tab, you'll see the option to sign out remotely.

This will sign your account out of all devices. It may take a while to log out and the TV app may look like you're still signed in, but selecting a user will refresh the page and it will confirm that you're signed out.

For help signing in to 91�� iPlayer on a TV, check here for steps: How do I sign in to 91�� iPlayer on my TV?

Anonymous (not verified) 05 October 2023

Signing in

How do I sign in to 91������ iPlayer on my computer, mobile or tablet?

On the website

On the mobile or tablet app

What if I don't have a 91������ account?

Where can I get help with my 91������ account?

Why isn't sign-in available on my TV?

Why must I sign in to a 91������ account to use 91������ iPlayer?

Want to know more?

Why do I have to sign in every time I use 91������ iPlayer?

What should I do if I can't get signed in?

Here are some direct links:

How do I sign in to 91������ iPlayer on my TV?

Before you start.

Ready? Here's what you need to do.

Signing in using your TV remote

Here are some things to be aware of:

What if I don't have a mobile, tablet or computer?

Why do I have to sign in to my TV every time I use 91������ iPlayer?

What happens if I opt out of 91������ iPlayer cookies?

If you opt out of 91������ cookies, here’s what will be affected…

Can I have more than one user signed in on my TV?

How will I know who is signed in on my TV?

I don't have the 'Add a user' option

How do I sign out of an account on my TV?

How do I sign out of 91������ iPlayer on my TV?

Can I sign out remotely?

How do I sign in to 91�� iPlayer on my computer, mobile or tablet?

What if I don't have a 91�� account?

Where can I get help with my 91�� account?

Why must I sign in to a 91�� account to use 91�� iPlayer?

Why do I have to sign in every time I use 91�� iPlayer?

How do I sign in to 91�� iPlayer on my TV?

Why do I have to sign in to my TV every time I use 91�� iPlayer?

What happens if I opt out of 91�� iPlayer cookies?

If you opt out of 91�� cookies, here’s what will be affected…

How do I sign out of 91�� iPlayer on my TV?